Terms & Conditions

By accessing or using our platform, services, or website, you agree to be bound by the following Terms & Conditions. Please read these carefully to understand your rights and responsibilities when using our services.

1. Introduction

1.1. General Information about the Website and the Operator (Bigmedia24 Dynamics Ltd.)

  • Bigmedia24 Dynamics Ltd. (hereinafter referred to as the “Operator”) is a company based in Dublin, Ireland, with company registration number 673777. The Operator runs several online platforms, including oesterreich-reisen.com, which serve as intermediary platforms for booking accommodations, travel, and other tourist services. On these platforms, customers (referred to as “Users” or “Customers”) can book services provided by third-party providers such as hotels, tour operators, and airlines. Bigmedia24 Dynamics Ltd. acts solely as an intermediary between Users and service providers, and is not directly responsible for the delivery of the services.

1.2. Scope of the Terms and Conditions

  • These Terms and Conditions (“T&C”) govern the use of the platforms operated by Bigmedia24 Dynamics Ltd., as well as the booking and purchase of services offered on these platforms. They apply to all customers who use the respective websites (e.g., oesterreich-reisen.com and other platforms operated by the Operator) to book or otherwise engage with the services offered. These T&C form part of the contract entered into between the Customer and the Provider when booking services.

1.3. Acceptance of the Terms

  • By using any of the platforms operated by Bigmedia24 Dynamics Ltd., especially by making a booking, the Customer acknowledges that they fully accept these T&C. The Customer agrees to comply with these T&C and any additional terms that may apply to specific services or offers. Failure to accept the T&C will prevent the Customer from making bookings on the platforms. In the event of changes or additions to these T&C, the Customer will be informed accordingly through the respective website.

1.4. Definitions

  • Customer: Any natural or legal person who uses one of the platforms operated by Bigmedia24 Dynamics Ltd. to make a booking or otherwise engage with the offered services.
  • Provider: Hotels, airlines, tour operators, or other service providers offering their products or services via the platforms of Bigmedia24 Dynamics Ltd..
  • Service: Any of the offers available on the platforms, including but not limited to hotel bookings, flights, car rentals, and tours.
  • Booking: The process by which a Customer selects a service and provides the necessary information to complete the booking.

2.1. Function as an Intermediary Platform

  • Bigmedia24 Dynamics Ltd. provides an online platform through which Customers can book various services. The Operator acts solely as an intermediary between Customers and Providers. Bigmedia24 Dynamics Ltd. is not a party to the actual service contract. The contract for the actual service (e.g., hotel stay, flight booking) is solely between the Customer and the respective Provider. The Operator does not assume any responsibility for the fulfillment of the service obligations by the Provider.

2.2. Responsibility of the Providers

  • Providers are responsible for providing and ensuring the quality of the services offered, including the accuracy of the information displayed on the platforms. Bigmedia24 Dynamics Ltd. assumes no liability for the correctness of data provided by Providers, such as prices, availability, services, and other information. Any complaints or claims related to the quality of the services must be directed to the respective Provider.

2.3. Legal Relationship between the Customer, the Provider, and Bigmedia24 Dynamics Ltd.

  • The Customer enters into a contract with the Provider for the booked services. Bigmedia24 Dynamics Ltd. merely provides the technical platform and does not take an active role in the delivery of the booked services. The Operator is not responsible for any errors or issues arising from the provision of services by the Provider.

3.1. Steps for Booking

  • The booking process on the platforms of Bigmedia24 Dynamics Ltd. begins when the Customer selects the desired service (e.g., hotel stay, flight, or car rental) and provides the required information for the booking. This includes the provision of travel dates, the number of travelers, and selected payment options. Once all required information has been entered, the Customer will be prompted to confirm the booking.

3.2. Binding Nature of the Booking

  • Once the Customer confirms the booking and makes the necessary payment, the booking becomes binding. This means that the Customer is obligated to make the agreed-upon payments according to the booking terms. A booking is only considered complete when the Customer has received a booking confirmation via email.

3.3. Booking Confirmation

  • After the booking, the Customer will receive a confirmation that includes all relevant details of the booking, such as the booking number, the Provider, and the details of the booked service. This confirmation serves as a legally binding proof of the contract between the Customer and the Provider.

3.4. Verification of Submitted Data by the Customer

  • The Customer is obligated to carefully check all submitted data (e.g., names, travel dates, and payment information) before completing the booking. Bigmedia24 Dynamics Ltd. assumes no liability for incorrect or incomplete information provided by the Customer. Incorrect entries may result in the booking not being processed correctly or the Customer incurring additional fees for changes.

4.1. Pricing and Currency

  • The prices displayed on the platforms operated by Bigmedia24 Dynamics Ltd. are in euros (EUR), but may also be shown in other currencies depending on the selected options and the geographic location of the Provider. Prices are inclusive of VAT (Value Added Tax), unless otherwise stated. The final price, which includes service fees, taxes, and potential additional costs, will be displayed to the Customer during the booking process.

4.2. Tax Information

  • All prices displayed on the platforms of Bigmedia24 Dynamics Ltd. include VAT, where required under Irish and international tax law. If a Provider is based in another country and different tax rules apply, the Customer will be informed of the applicable tax requirements.

4.3. Payment Methods

  • Customers can pay for their bookings using various payment methods offered during the booking process on the respective platforms of Bigmedia24 Dynamics Ltd. Common payment methods include credit cards (e.g., Visa, MasterCard), bank transfers, and other online payment services. The available payment options will be shown to the Customer during the booking process.

4.4. Deposits, Prepayments, and Remaining Payments

  • Depending on the Provider and the type of booking, a deposit may be required. This deposit is due at the time of booking and will be shown to the Customer in advance. The remaining payment will be due according to the terms set by the Provider, either before arrival or upon arrival at the hotel or with the service provider.

4.5. Fees and Possible Additional Costs

  • Bigmedia24 Dynamics Ltd. will inform the Customer of all applicable fees during the booking process, including any service charges, processing fees, and additional costs. Additional costs may be charged by the Providers and could include fees for special services or taxes to be paid on-site.

5.1 Customer’s Right to Cancel
The customer has the right to cancel a booking according to the cancellation terms set by the provider. Bigmedia24 Dynamics Ltd. merely provides the platform and does not assume responsibility for the cancellation conditions set by the provider.

5.2 Cancellation Fees
Cancellation fees may apply depending on the provider. These fees are displayed during the booking process and are part of the provider’s terms and conditions.

5.3 Special Terms for Non-Refundable Bookings
For certain offers, no refunds may be granted. These terms will be clearly displayed to the customer before finalizing the booking.

5.4 Changes and Rebookings
Changes to existing bookings can be made in accordance with the provider’s terms. In some cases, change fees may apply.

5.5 Automatic Cancellations for Missing Payments
If the customer fails to make payment within the specified timeframe, Bigmedia24 Dynamics Ltd. may automatically cancel the booking. The customer will be notified of the cancellation via email.

6.1 Travel Insurance Recommendation
Bigmedia24 Dynamics Ltd. works closely with various providers of cancellation and travel interruption insurance. We strongly recommend that customers take advantage of these services to protect themselves from potential financial losses in the event that they are unable to attend their trip. Whether due to illness, personal issues, or unforeseen circumstances, travel insurance can provide peace of mind by covering cancellation fees, changes in travel plans, or other unexpected costs.

6.2 Available Insurance Options
Customers can select from a variety of insurance options that cover trip cancellations, medical emergencies during travel, lost luggage, and more. The insurance options will be clearly presented during the booking process, and customers are encouraged to review and choose the best option for their needs.

6.3 Benefits of Cancellation Insurance
By purchasing cancellation or trip interruption insurance, customers ensure that they are not left with the burden of unexpected costs if they are unable to proceed with their booked services. The insurance covers both domestic and international travel, providing a safety net for customers who might face unforeseen circumstances preventing them from traveling.

7.1 Disclaimer of Liability for Provider Content

Bigmedia24 Dynamics Ltd. provides a platform where providers can independently publish their services and offers. Responsibility for the accuracy, completeness, and timeliness of this information, including prices, availability, and descriptions, rests solely with the respective providers. Bigmedia24 Dynamics Ltd. assumes no liability or warranty for the content provided by the providers. In the event of discrepancies or issues, customers are advised to contact the respective provider directly.

7.2 Liability for Technical Malfunctions or System Failures

Bigmedia24 Dynamics Ltd. is not liable for damages caused by technical malfunctions, system failures, or other technical problems beyond the company’s control. This includes, but is not limited to, temporary unavailability of the platform, data transmission errors, or unauthorized access by third parties. However, Bigmedia24 Dynamics Ltd. is committed to taking reasonable measures to resolve such issues and restore platform operations as quickly as possible.

7.3 Liability for Damages Caused by Customers or Providers

Bigmedia24 Dynamics Ltd. is not liable for damages arising from actions or omissions by customers or providers. This includes damages to accommodations, contractual breaches, and legal violations. In such cases, liability rests solely with the responsible party.

8.5 Registration as a Vendor and Independent Management of Offer Data

Providers can register as vendors on the Bigmedia24 Dynamics Ltd. platform. Upon successful registration, they gain access to a personal vendor account, through which they can independently upload, edit, and update all offer data and information related to their services.

8.5.1 Responsibility for Content

Providers are solely responsible for the accuracy, completeness, and timeliness of the data and content they provide. This includes, but is not limited to, information on prices, availability, descriptions, images, and other relevant details. Bigmedia24 Dynamics Ltd. assumes no liability for inaccurate, misleading, or incomplete content published by providers on the platform.

8.5.2 Indemnification Against Liability Claims

Providers indemnify Bigmedia24 Dynamics Ltd. against any claims, demands, damages, or legal disputes arising from the content they provide. This particularly applies to third-party claims resulting from legal violations, misleading information, or other breaches of obligation by the provider.

8.5.3 Compliance with Legal Requirements

Providers are required to comply with all applicable legal regulations when providing their content and services. This includes, but is not limited to, consumer protection laws, competition laws, tax regulations, and other relevant rules. Violations may result in the suspension of the vendor account and the removal of the corresponding content.

8.5.4 Technical Requirements and Security

Providers must ensure that uploaded content meets the platform’s technical requirements and does not contain harmful software, viruses, or other security-threatening elements. Bigmedia24 Dynamics Ltd. reserves the right to remove content that violates these requirements or the terms of use.

8.5.5 Regular Maintenance of Content

Providers are required to regularly review and update their content to ensure it remains accurate and up to date. Bigmedia24 Dynamics Ltd. assumes no liability for disadvantages or damages incurred by customers due to outdated or incorrect information.

8.5.6 No Guarantee or Pre-Screening by Bigmedia24 Dynamics Ltd.

Bigmedia24 Dynamics Ltd. acts solely as a technical platform operator and provides no guarantees for the content of the providers. No systematic pre-screening of uploaded content is performed. Responsibility for compliance with legal and quality standards lies entirely with the respective providers.

1. Data Processing Information in Accordance with Global Privacy Laws

Our company is committed to processing personal data in accordance with the applicable data protection laws of the respective jurisdictions. Below are the key details for the most important global data protection regulations:

1.1 General Data Protection Regulation (GDPR) – European Union

In accordance with the GDPR (Regulation (EU) 2016/679), the following principles are observed when processing personal data:

  • Lawfulness, Fairness, and Transparency: Data is processed only based on a legal basis, such as consent or the fulfillment of a contract.
  • Purpose Limitation: Data is processed only for the explicitly stated and legitimate purposes.
  • Data Minimization: Only data necessary for the specific purpose is collected.
  • Accuracy: Data is kept up to date, and inaccurate data is promptly corrected or deleted.
  • Storage Limitation: Data is only stored as long as necessary for the purpose.
  • Integrity and Confidentiality: Data security is ensured through technical and organizational measures.

Under the GDPR, customers have the right to access, rectify, delete, restrict processing, transfer data, and object to processing. Complaints can be submitted to the competent data protection authority.

1.2 California Consumer Privacy Act (CCPA) – California, USA

The CCPA governs the handling of personal data of California consumers:

  • Right to Know and Delete: Consumers have the right to know what personal data is collected and to request its deletion.
  • Opt-Out: Consumers can opt out of the sale of their data to third parties.
  • No Discrimination: Businesses may not discriminate against consumers for exercising their rights under the CCPA.

Consumers can exercise their rights through a designated contact point on the platform.

1.3 Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada

PIPEDA mandates that personal data can only be collected, used, and disclosed with the consent of the customer:

  • Clear Purpose: A clear purpose must be provided for the collection of personal data.
  • Access and Rectification: Customers have the right to access their data and request corrections.
  • Protection Measures: Companies must implement appropriate safeguards to protect data from loss, theft, or misuse.

1.4 General Data Protection Law (LGPD) – Brazil

The LGPD requires that personal data in Brazil be processed only in accordance with legal bases, such as consent or contract fulfillment:

  • Customer Rights: Customers have the right to access, amend, delete, or request the transfer of their data to another organization.
  • Data Protection Officer: Companies must appoint a data protection officer and comply with LGPD security requirements.

1.5 Privacy Act 1988 and Australian Privacy Principles (APPs) – Australia

The Privacy Act 1988 governs the processing of personal data in Australia and is based on the 13 Australian Privacy Principles (APPs):

  • Open and Transparent Processing: Data must be processed in an open and transparent manner.
  • Correction and Deletion: Customers can request that inaccurate data be corrected or deleted.
  • Protection Measures: Organizations must implement suitable security measures to protect personal data.

1.6 Personal Data Protection Act (PDPA) – Singapore and Malaysia

The PDPA requires organizations in Singapore and Malaysia to process personal data with the consent of the individual:

  • Clear Purposes: Clear purposes must be provided for data collection.
  • Retention: Data must not be kept longer than necessary.
  • Correction and Deletion: Customers can request changes to or deletion of their data.

1.7 Data Protection Act 2018 – United Kingdom

This legislation supplements the GDPR and governs the processing of personal data in the United Kingdom:

  • Lawfulness and Transparency: Data processing must be lawful, fair, and transparent.
  • Customer Rights: Customers have the right to access, rectify, delete, and transfer data.
  • Additional Requirements: Additional requirements apply to the processing of sensitive data.

1.8 Indian Information Technology Rules 2011 – India

India’s privacy regulations govern the collection and processing of sensitive personal data (e.g., financial data):

  • Consent: Customers must provide consent for data collection.
  • Purpose Limitation: Companies must ensure that data is used only for the stated purposes.
  • Access and Rectification: Customers can request access to their data and submit correction requests.

The company processes personal data in compliance with applicable data protection regulations, including but not limited to:

  • GDPR for customers in the European Union
  • CCPA for customers in California, USA
  • PIPEDA for customers in Canada
  • LGPD for customers in Brazil
  • Privacy Act 1988 and APPs for customers in Australia
  • PDPA for customers in Singapore and Malaysia
  • Data Protection Act 2018 for customers in the United Kingdom
  • Indian Information Technology Rules 2011 for customers in India

Specific details regarding data processing in respective countries or regions can be provided upon request.

2. Purpose of Data Retention

Personal data is processed exclusively for the following purposes:

  • Processing bookings and providing services.
  • Improving the user experience and providing personalized content.
  • Complying with legal and regulatory requirements.

Data will only be shared with third parties if necessary for contract fulfillment or with the explicit consent of the customer.

3. Customer Rights

Depending on the applicable data protection laws, customers have the following rights regarding their personal data:

  • Right to Access: Customers may request information about the personal data held.
  • Right to Rectification: Incorrect or incomplete data can be corrected.
  • Right to Deletion: Customers may request the deletion of their data, where permitted by law.
  • Right to Restrict Processing: Customers can restrict the processing of their personal data.
  • Right to Object: Customers can object to data processing, especially in direct marketing.
  • Right to Data Portability: Customers can request a copy of their data in a structured, machine-readable format.

Requests regarding these rights can be directed to the company’s Data Protection Officer.

4. Security Measures

The company employs advanced technical and organizational measures to ensure the security of personal data, including:

  • Encryption technologies for data transmission and storage.
  • Access management to control and monitor data access.
  • Regular security audits and checks.
  • Staff training to ensure compliance with data protection regulations.

5. International Data Transfers

Personal data may be processed outside of the customer’s country, where legally permissible. The company ensures that adequate protective measures are in place in accordance with applicable data protection laws, including:

  • Standard Contractual Clauses (SCCs) of the European Commission.
  • Privacy Shield Framework (where applicable).
  • Commitment to transparency and data security principles.

6. Contact for Data Protection Inquiries

Customers can contact the company’s Data Protection Officer for inquiries or complaints related to data protection. Contact details are available through the respective contact options on the platform.

10.1 Commission Rate

Bigmedia24 Dynamics Ltd. will receive a commission of up to 10% of the booking amount paid by the customer, or a lower rate if agreed upon with the vendor. The exact commission rate will be determined in the agreement between Bigmedia24 Dynamics Ltd. and the vendor.

10.2 Scope of the Commission

This commission applies exclusively to vendors who have registered directly through the network of booking platforms and websites of Bigmedia24 Dynamics Ltd. For offers and collaborations through other partners of Bigmedia24 Dynamics Ltd., the specific terms and agreements made with the respective partners will apply.

11.1 Free Usage of the Platform

The use of the platform by the vendor (provider) is generally free of charge, except for the commission outlined in Section 10. Bigmedia24 Dynamics Ltd. commits not to charge the vendor any further fees or costs for using the platform unless an explicit written agreement has been made specifying additional fees for specific services or features.

11.2 Scope of Free Usage

The rule of free usage applies exclusively to vendors who have registered directly through the network of booking platforms and websites of Bigmedia24 Dynamics Ltd. For all other offers and collaborations with Bigmedia24 Dynamics Ltd.’s partners, the respective agreements and fee structures made with the individual partners will apply.

11.3 No Hidden Fees

No hidden or unexplained fees will be incurred by the vendor in connection with the use of the platform, aside from the commission mentioned in Section 10. These terms apply exclusively to vendors who have registered through the network of booking platforms and websites of Bigmedia24 Dynamics Ltd.

12.1 Submission of Complaints

Customers may submit complaints in writing, by phone, or through the online form on the website. Bigmedia24 Dynamics Ltd. is committed to carefully reviewing all incoming complaints and responding promptly.

12.2 Processing Time and Feedback

Complaints will be processed within 14 business days from receipt. If a longer processing time is required, the customer will be informed accordingly.

12.3 Alternative Dispute Resolution (ADR)

Bigmedia24 Dynamics Ltd. offers customers the option of using Alternative Dispute Resolution (ADR) procedures before initiating legal action. Information about ADR procedures can be provided upon request.

12.4 Jurisdiction of Irish Courts

In the event of legal disputes, the exclusive jurisdiction of the courts in Dublin, Ireland, is agreed upon.

13.1 Right to Amend

Bigmedia24 Dynamics Ltd. reserves the right to amend these Terms and Conditions at any time to reflect changes in legal requirements, business strategy, or other essential factors.

13.2 Notification of Changes

Customers will be informed of changes to the Terms and Conditions at least 30 days prior to the effective date. Notifications will be sent via email or displayed clearly on the website.

13.3 Effective Date of New Terms

The amended Terms will become effective on the specified date. By continuing to use the platform after this date, the customer agrees to the changes.

14.1 Governing Law

These Terms and Conditions are governed by the law of the Republic of Ireland, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

14.2 Jurisdiction

For any disputes arising from or related to these Terms and Conditions, the exclusive jurisdiction of the courts in Dublin, Ireland, is agreed upon.

15.1 Severability Clause

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision will be replaced by a legally valid provision that closely reflects the economic purpose of the original provision.

15.2 Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and Bigmedia24 Dynamics Ltd., superseding any prior agreements, arrangements, or representations unless explicitly incorporated into these terms.

15.3 Legal Binding of Electronic Communication

By using the platform and agreeing to these Terms and Conditions, the customer agrees that all communications will be conducted electronically and are legally binding.

For legal inquiries or general questions, we encourage customers to reach out to us directly. We offer various communication channels to ensure clear and transparent contact:

  • Email: Please use the email function through our live chat.
  • Phone:
    • Canada: +1 343 554 0075
    • USA: +1 843 271 6900
    • Ireland: +353 1 442 8847
  • Skype: Bigmedia24.com
  • Address: 51 Bracken Road, Sandyford, D18 CV48 Dublin, Ireland
  • Business Hours: Monday to Friday, 8:00 AM – 7:00 PM

For 24/7 support, you can always reach us via our Live Chat on the website.

If you have questions about these Terms and Conditions or any other aspect of our services, please don’t hesitate to contact us. We are happy to assist you and address your concerns promptly and professionally.

Legally Binding Communication

All incoming inquiries and communications will be processed in accordance with applicable legal requirements. We ensure that your data is securely and confidentially handled in line with our Privacy Policy and internal data protection procedures.

For legally binding inquiries, we recommend contacting us in writing to ensure clear and documented communication.

Last Updated:
These Terms and Conditions were last updated on January 1, 2025. Please check this page regularly to ensure you are informed of any changes.